Submitted as DS Invoice - Received by customer as Credit Invoice

  • 1
  • Question
  • Updated 1 year ago
I submitted Invoice #38344 to True Value yesterday under the new Fullfillment system.  Today I received a rejection of this invoice stating that it was sent as a credit invoice.  It was sent as a free form DS invoice.  It passed when I did a "check" on it before sending.  What would have been the issue and what do I before I resend this invoice?
Photo of Sandy

Sandy

  • 260 Points 250 badge 2x thumb

Posted 1 year ago

  • 1
Photo of Allie Lawler

Allie Lawler, Employee

  • 2,910 Points 2k badge 2x thumb
Hi Sandy!

For questions about specific documents in your account, you will want to contact our support team directly so that we can assist you confidentially! You can reach us by using the blue messenger icon in your account to message our support team any time between 8a-4p CST M-F, or give us a call at (888)739-3232, option 1, option 1.

Thank you,
Allie Lawler
Customer Support Analyst II
Photo of Sandy

Sandy

  • 260 Points 250 badge 2x thumb
Could you please tell my why it would be that when we finish up a new invoice or ASN and try to save it or send it we are given the message that at this time there is a problem with the document being saved or sent and to try again later........ but after I go back to transactions the invoice is showing as being sent.  I am not able to save documents to complete later though.
Photo of Allie Lawler

Allie Lawler, Employee

  • 2,910 Points 2k badge 2x thumb
Hi Sandy,

This would also be something our support team can take a look at for you!

Thank you,
Allie Lawler
Customer Support Analyst II

This conversation is no longer open for comments or replies.