Oustanding Family Dollar Invoicing Issue

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  • Updated 6 years ago
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  • (Edited)
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WE ARE STILL HAVING ISSUES WITH THE FAMILY DOLLAR INVOICE MODULE. SPS HAS KNOWN ABOUT THIS SINCE OCTOBER, AND STILL NO FIX.

NOW, THEY ARE HIDING AND INSIST WE CALL THEIR CUSTOMER SERVICE DEPARTMENT AND WON'T GIVE A DIRECT NUMBER FOR MATT ANDERSON WHO HAS BEEN "HANDLING" THIS. WE KEEP BEING TOLD, THEY ARE SUPPOSED TO FIX IT FRIDAY. WE ARE DONE WITH BEING ON HOLD, AND GIVEN THE RUN AROUND!

WELL, SPS, YOU ARE OUT OF FRIDAYS!!
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STEVE BAUMAN

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Posted 6 years ago

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STEVE BAUMAN

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This reply was created from a merged topic originally titled
FAMILY DOLLAR INVOCING STILL SCREWED UP! LETS GET IT FIXED!.


WE ARE STILL HAVING ISSUES WITH THE FAMILY DOLLAR INVOICE MODULE. SPS HAS KNOWN ABOUT THIS SINCE OCTOBER, AND STILL NO FIX.

NOW, THEY ARE HIDING AND INSIST WE CALL THEIR CUSTOMER SERVICE DEPARTMENT AND WON'T GIVE A DIRECT NUMBER FOR MATT ANDERSON WHO HAS BEEN "HANDLING" THIS. WE KEEP BEING TOLD, THEY ARE SUPPOSED TO FIX IT "FRIDAY". WE ARE DONE WITH BEING ON HOLD, AND GIVEN THE RUN AROUND!

WELL, SPS, YOU ARE OUT OF FRIDAYS!!
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Jessica McDouall

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Good Afternoon Steve,

Thank you for posting in the Support Center.  I apologize this issue is still outstanding and has not been resolved.  I understand the workaround for this solution is time consuming.  I want to assure you this is a priority and we are working closely with the development team.  I have a meeting with development this afternoon at 3pm CST and will provide you with an update once the meeting is over.

Thank you,
Jessica
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Jessica McDouall

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Hello,

We have met with the development team and have discussed a short term solution that will alleviate the need to manually enter in line items.  We will, however, have to implement a longer term solution which will require additional development.  The development team is working tonight to complete research and will be meeting Monday morning to confirm feasibility.  SPS will send out a communication outlining the details, along with dates, once we have confirmed dates.  I will be updating this post on Monday after we are able to speak with development.

Thank you,
Jessica
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Jessica McDouall

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Good Afternoon,

We have met with the Development team and have the following update:

Development will address the Family Dollar invoicing issue in 2 phases.  Phase 1 is to separate the Family Dollar and Tar Heel invoices to decrease manual entry on the form.  Development has been completed on the Tar Heel invoice and that fix is currently in QA and scheduled to be released into production tomorrow.  What does this mean for you?

Starting tomorrow, two Invoice forms will be
available:

1.  "Invoice (Tar Heel)" which is to
be used for all Tar Heel Purchase Orders.  These Purchase Orders appear in your WebForms inbox
as Family Dollar orders, with a PO
number beginning in ‘TH’
 
This solution will allow you to populate line items for a
specific location number without manually entering all of the line item
information. You will want to choose the line items for the location you are invoicing.
2.  "Invoice" which is to be used
for all Family Dollar Purchase Orders (and is the invoice currently available in your WebForms inbox). 


This solution is still in process due to complexities identified during the development of the fix.  Currently, the manual workaround will need to be leveraged until the solution is defined.  Development is actively working on determining the best approach, and will be providing updates as progress is made.  The urgency of this issue is understood as they work to implement the fix as soon as possible.  


We sincerely appreciate your
patience during the resolution of this issue.  I will update this post with information once the "Invoice (Tar Heel)" fix is in production, and once development confirms timelines for the "Invoice".

Thank you,
Jessica
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Jessica McDouall

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Official Response
Good Evening,

The team met earlier today to review the status of Phase 1 implementation (as noted in my post yesterday).  Unfortunately, we identified issues during QA, and, as a result, we were unable to release the code into production as expected.  We will be ready to release the fix into production tomorrow.  Due to the code updates today, the solution outlined yesterday has been modified slightly for "Invoice (Tar Heel)".  Please see below for updates:

"Invoice (Tar Heel)" Purchase Orders appear in your WebForms inbox as Family Dollar orders, with a PO number beginning in ‘TH’
The solution will now auto populate all line items into your invoice
without manually entering the line item information. You will want to delete
all but the applicable line items from your invoice and ensure the quantities
are appropriate for the location at hand.

I will be providing an update on the Family Dollar invoice tomorrow after speaking with Development.


Thank you,

Jessica


(Edited)
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Jessica McDouall

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Official Response
Good Afternoon,

The fix for "Invoice (Tar Heel)" was pushed into
production at 10:45am CST.  This will apply to Purchase Orders starting
with 'TH'. 

The solution will now auto populate all line items
into your invoice without manually entering the line item information.
You will want to delete all but the applicable line items from your
invoice and ensure the quantities are appropriate for the location at
hand.

From a Family Dollar Invoice perspective, we are still
working to implement a solution.  We have defined the approach, and are
just waiting on timelines for resolution.  Once timelines have been
confirmed (which should be today), I will send an additional update with
details on the solution. 

Thank you again for your patience.

Jessica
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STEVE BAUMAN

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Jessica-
Our issue from the beginning was the Family Dollar, not TAR HEEL.
We have been asking for the Family Dollar fix since the beginning of November.
All of the above updates "TAR HEEL" are really completely useless to our company.
Regards-
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Jessica McDouall

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Hi Steve,

I understand your concern around the first fix implemented earlier today as this doesn't address the current issues impacting Family Dollar Invoices.  In order for us to effectively resolve the issue long term, we needed to separate the two order types as they have different requirements for the Purchase Order and Invoice.  With that being completed, we can now move forward and re-build the way in which WebForms handles the documents.  We will be building out brand new forms for the entire Family Dollar program to ensure appropriate sourcing regardless of order type. 

After a conversation with Development today, we will be building these new forms immediately.  Due to the scope of work, the projected timeline for the build, test and release of these forms is 3 weeks.  We will be conducting regular meetings to discuss status and progress being made.  I will provide weekly updates to communicate status of the fix.

We appreciate your patience and I will keep you posted as we continue to make progress.

Thank you,
Jessica
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STEVE BAUMAN

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Jessica-
3 MORE weeks? (Maybe- that's just a projection- could be more).
That's crazy!
Someone on your end has really screwed this up if you have to completely rewrite from scratch. WOW!

Here's some free advice- Maybe less meetings and more REAL work?

We can't help think that if we hadn't posted on this semi-public board in such a rude way, we will still be waiting, and waiting, and nothing real happening?

Please give me your direct number so the owner and I can speak with you about our on going concerns, your negative impact on our business, and the charge back schedule we will be implementing. We are thinking $100 a day since 11/01/13, but maybe that's not enough?

Thanks!
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STEVE BAUMAN

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Jessica-
We'd also like Matt Anderson's direct number, too!
Thanks!
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Jessica McDouall

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Hi Steve,

Apologies for the delay in response.  I will send you an email with contact details so we can set up a call before the end of the week to discuss your concerns.

Thank you,
Jessica
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Jessica McDouall

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Official Response
Good Afternoon,

Family Dollar orders
with SDQ level information can now be created using the ‘Invoice’ form from the
PO.  The manual workaround no longer needs to be leveraged as we re-develop the suite of Family Dollar forms. Please continue to use the "Invoice (Tar Heel)" form for those Purchase Orders starting with ‘TH’.

Thanks,
Jessica

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