Oustanding Family Dollar Invoicing Issue

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  • Problem
  • Updated 5 years ago
  • Solved
  • (Edited)
Archived and Closed

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WE ARE STILL HAVING ISSUES WITH THE FAMILY DOLLAR INVOICE MODULE. SPS HAS KNOWN ABOUT THIS SINCE OCTOBER, AND STILL NO FIX.

NOW, THEY ARE HIDING AND INSIST WE CALL THEIR CUSTOMER SERVICE DEPARTMENT AND WON'T GIVE A DIRECT NUMBER FOR MATT ANDERSON WHO HAS BEEN "HANDLING" THIS. WE KEEP BEING TOLD, THEY ARE SUPPOSED TO FIX IT FRIDAY. WE ARE DONE WITH BEING ON HOLD, AND GIVEN THE RUN AROUND!

WELL, SPS, YOU ARE OUT OF FRIDAYS!!
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STEVE BAUMAN

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Posted 5 years ago

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Jessica McDouall, Director, Non-Integrated Services

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Official Response
Good Evening,

The team met earlier today to review the status of Phase 1 implementation (as noted in my post yesterday).  Unfortunately, we identified issues during QA, and, as a result, we were unable to release the code into production as expected.  We will be ready to release the fix into production tomorrow.  Due to the code updates today, the solution outlined yesterday has been modified slightly for "Invoice (Tar Heel)".  Please see below for updates:

"Invoice (Tar Heel)" Purchase Orders appear in your WebForms inbox as Family Dollar orders, with a PO number beginning in ‘TH’
The solution will now auto populate all line items into your invoice
without manually entering the line item information. You will want to delete
all but the applicable line items from your invoice and ensure the quantities
are appropriate for the location at hand.

I will be providing an update on the Family Dollar invoice tomorrow after speaking with Development.


Thank you,

Jessica


(Edited)
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Jessica McDouall, Director, Non-Integrated Services

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Official Response
Good Afternoon,

The fix for "Invoice (Tar Heel)" was pushed into
production at 10:45am CST.  This will apply to Purchase Orders starting
with 'TH'. 

The solution will now auto populate all line items
into your invoice without manually entering the line item information.
You will want to delete all but the applicable line items from your
invoice and ensure the quantities are appropriate for the location at
hand.

From a Family Dollar Invoice perspective, we are still
working to implement a solution.  We have defined the approach, and are
just waiting on timelines for resolution.  Once timelines have been
confirmed (which should be today), I will send an additional update with
details on the solution. 

Thank you again for your patience.

Jessica
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Jessica McDouall, Director, Non-Integrated Services

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Official Response
Good Afternoon,

Family Dollar orders
with SDQ level information can now be created using the ‘Invoice’ form from the
PO.  The manual workaround no longer needs to be leveraged as we re-develop the suite of Family Dollar forms. Please continue to use the "Invoice (Tar Heel)" form for those Purchase Orders starting with ‘TH’.

Thanks,
Jessica