SPS Reporting Not Matching to Buyer Report (Vendor Portal or other Source)

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A common issue experienced by SPS end users is identifying a discrepancy between deliverables on the SPS Portal and a separate report source (we will refer to this as a third party report for the sake of clarity). It is important to note than in most scenarios both reports are correct, but are reflecting a different dataset. Prior to escalating your issue to posservices@spscommerce.com, please be sure to include the following with your case submission in order to expedite time to resolution:

  • Vendor Name / Retailer Name
  • Name and location (if applicable) of SPS deliverable being used for comparison
    • Supplier name/path/to/report/Report Name or
    • (for Excel or Dashboards) Exact name of report as it appears in SPS Portal
    • Precise date range third party report is reflecting (e.g. 4/19/2015 – 4/25/2015)
    • Complete list of filters being applied to the third party report (e.g. report filtered on: Gender = Male, Category = Athletic Apparel, Division# = 77)
  • Vendor number(s) that third party report is reflecting (if applicable)
  • Copy of third party provided report at the most granular level possible – (UPC/ SKU/ style-color item level)


Example
To: posservices@spscommerce.com
CC: (Supplier Business Analyst on account – if applicable)
Message: Buyer Report Discrepancy
Hello POS Services,

Please be advised my account has identified a variance between ABC Supplier / Dick’s Sporting Goods reporting on the SPS portal (ABC Supplier – Dicks Sporting Goods – Shared View) and activity visible on the vendor portal (UPC level activity exported to Excel spreadsheet - attached). Please see below for requested info on vendor report:
  • Timeframe: Week Ending 5/17/2014 (5/11/2014 – 5/17/2014)
  • Filters: None
  • Vendor# - 11111
Thanks,

Vendor
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Posted 3 years ago

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