SPS Commerce was unable to successfully process 810 documents

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  • Question
  • Updated 8 months ago

SPS Commerce was unable to successfully process the following documents:

Serial Numbers        Invoice Numbers

PCL11560204653    17170330
PCL11560204604    17166270
PCL11560204620    17158889
PCL11560207183    17170777 

Reason for all is: Item Total of all items not matches the TotalNetSalesAmount sent by supplier  TotalNetSalesAmount

What correction needs to be made?

Thank you.



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Posted 8 months ago

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Photo of Adam Lund

Adam Lund, Employee

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Good Afternoon!

After investigating the cause of the failed invoices I have determined that the TotalNetSalesAmount that is being sent is incorrect. This field must only include the net cost of the item, it cannot include charges or allowances. I can see that this is being sourced from 'INVOICEAMOUNT' and 'GROSSAMOUNT' fields, please make sure to only send the net price of the item in this field.

Thank you for using support center!

Adam Lund
SPS Commerce Infinite Retail Power