SPS Commerce Phone Organization

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You may have noticed that recently SPS Commerce has adjusted our phone tree and product naming. With this new system, here's who you should be contacting:

1. EDI Fulfillment

          1- WebForms Fulfillment
                  ***Suppliers utilizing www.spscommerce.net and click on WebForms Fulfillment
          2 - Integrated Fulfillment
                  ***Suppliers utilizing adapters to connect directly to SPS Commerce
          3 - Retailer Fulfillment
                  ***Retailers that connect directly to SPS or that have suppliers that use SPS
                  ***This can also be used for Retailers utilizing Assortment and Reporting Tools
          4 - Suppliers sending EDI Direct to a Retailer (T&C)
                  ***Suppliers that use a different 3rd party provider or an in-house EDI system

2. Analytics and Point of Sale

3. Assortment - Catalog
          ***Suppliers utilizing Assortment v6, v7 & Inventory Upload

4. SPS Commerce Invoice (Billing)
          ***Questions about Invoices relating to SPS Commerce Services

5. New Connection Setup (Client Services)

6. Other
          ***Suppliers using Scan & Pack
          ***Suppliers using Web Direct EDI

8. French Support

9. Spanish Support
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FAQ, SPS FAQ

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Posted 4 years ago

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