Sportsmans Guide Label

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I am trying to print labels for 3 Sportsman's Guide PO's, but I keep receiving a "System Problem" error when the label is loading.  I can pull up labels for older Sportsman's Guide ASN's and for other customers.  Please help.

PO's
7013-20253
7013-52261
7013-20261

Thank you.
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Mitzi

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Posted 2 years ago

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Katrina Wolyniec, Employee

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Hello,

I'm sorry to hear that the labels are not pulling up from the ASNs.

Usually when this happens there is an extra repetition of a case that is not filled in or some other mistake in the packing of the ASN that is preventing the computer form being able to produce the labels for that specific ASN.

Next steps here are to take a look at the ASN and ensure that every part of the second tab is filled out and that there are no extra repitions that are creating issues.  If you do find them, delete them and that should resolve the issue.

If you do not, next look at the math for the items in the carton packs.  If the math does not work: for instance, if you told the computer you were sending 20 items and packing 4 per box, it is not going to be able to divide 20 items into 4 boxes and it will not be able to produce the labels.  If you find this issue, just change the numbers to ensure the math works out.  If there are left over items, pack them in their own box in the ASN.

If you are not sure how to do any of this, or this does not resolve the issue, the final step would be to call the Support Team and they will take a look at the ASN and can help resolve the issue in the moment with you.

Thank you,

SPS Commerce Infinite Retail Power

Katrina Wolyniec

Customer Support Analyst II | Fulfillment Support 

P: 1-888-739-3232

niservices@spscommerce.com

 

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