Sobeys West Invoice Sent Still in Bold

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I have submitted invoices for Sobeys West and it was processed with no error/reject messages. However, sent documents are still in bold (at least for the last 6 monthes invoices are in bold). I know sent document is not in bold as soon as trading partner receives/acknowledges the file. I was wondering if I can get confirmation for the proper invoice submission.
Please let me know if this is a connection issue and way to solve this problem.
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nongcanada

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Posted 4 years ago

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Kelsey Hrdlicka

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Good morning!

Thank you for your support center post. It looks like an adjustment needs to be made within your set-up, once that is complete I will let you know. Do you need any of the invoices resent or has Sobey's advised they received them?

Thank you!

Kelsey
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nongcanada

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Hello Kelsey,


Thank you for the reply.
It seems like Sobeys never received the invoices as payments have not been made during the last 6 monthes. I have list of invoices to be resent, do you want me to send the list to you? There are 23 invoices that need to be resent.

Please let me know.

Thank you!
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Kelsey Hrdlicka

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Hi there!

Yes, if you could send the list of invoices to niservices@spscommerce.com and put 'Attention Kelsey' in the subject line I will resend those invoices for you. Once that is complete I will reply to your email with confirmation they were submitted successfully!

Thank you,

Kelsey

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