Slow browser and kicking off

  • 1
  • Problem
  • Updated 2 years ago
  • (Edited)
Archived and Closed

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Site runs extremely slow when trying to key in P.O.'s numbers to finalize for labels. This is the step before shipping. It also kicks us out of the site from time to time when loading. It will display SPS site not responding.

Updated information: It was reported that it is extremely slow as well when trying to select and print labels as well.


Sometimes taking over 60 seconds to register that a label has been selected.

We have tried this in Firefox 53 and Internet explorer 11


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Michael Sauls

  • 70 Points

Posted 2 years ago

  • 1
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Ryan, Employee

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Michael,

Apologies for the delay. In regards to the speed, I would recommend calling into our Support Team at 888-739-3232 option 1 option 1 so that an analyst can try to help diagnose why you might be experiencing degraded performance.

In regards to being logged out. To help ensure security there is a mandatory 24 hour log off. Apart from that, if you have multiple users accessing the same credentials, anytime one of them chooses to log off, all users will be logged off.

Ryan Decker
Customer Support Analyst II

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