Six invoices from 07/01/16-07/11/16 that have not been paid for customer West Marine. Who can I contact regarding the payment status?

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I am showing six invoices from 07/01/16-07/11/16 that have not been paid for customer West Marine. Who can I contact regarding the payment status?
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Marie Pittaluga

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Posted 2 years ago

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Allie Lawler, Employee

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Hello Marie,

Thank you for posting in the Support Center!

SPS Commerce can help and make sure that the invoices were transmitted successfully, but when the invoices reach your trading partner, we no longer have any access. We also do not have any information on retailers' finances, so you will want to reach out to your trading partner to inquire about the status of your invoices.

Thank you,
Allie Lawler
Customer Support Analyst I

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