Since the changes were implemented, my Shipping labels are printing 1 per page rather than the 4 per page they used to.

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  • Updated 3 years ago
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Before the big update my shipping labels were printing four per page, filling a single label on laser label like ULINE S-10438 labels (4 1/4x7"). Now when I go to print these same labels they are only printing one label per page.

When I tried to condense them to make them fit four on one page, it prints very very small. It's as if the labels are still "generating" as four on a page, but three of the label spaces are now white. There is no method on SPS commerce for me to change them.

What do I have to do to fix this?
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Karah McLean

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Posted 3 years ago

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Katrina Wolyniec, Employee

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Hello,

Thank you for posting into the Support Center!

There are a few things that could be going on with this issue.  If we changed the labels to pdf format you many need to change the label size from 4x6 to legal in the Preferences.  If you look to the left in WebForms you will see the Preferences option.  Clicking on that will open up a new pop up window.  From there you can change the paper option to legal.

If this does not resolve the issue you may be experiencing a unique issue and the best course of action is to call in to our support team.  They will be able to hop on a desk top share and look at the settings of both WebForms and your printer.

Thank you,

SPS Commerce Infinite Retail Power

 

Katrina Wolyniec

Senior Analyst | Fulfillment Support 

P: 1-888-739-3232 Option 1

niservices@spscommerce.com

 

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Karah McLean

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Hello Katrina,

My preferences are already set to 'Legal'. Since the labels began to generate in PDF Format I must change my labels to 4x6, download the file to my Adobe and then change my printing preferences to reflect my need for 4 pages on 1 legal sized label page.

Before, when I would click the labels option in the WebForms it would automatically do all of this for me. Even two weeks ago when it was generating into PDF forms it condensed 4 on a page automatically.

Is there any way for me to default 4x6 labels to be 4 on one page? When I press the 'print' option on SPS Commerce It doesn't give me the same options to condense labels to 4 on a page, which is why I must download it first.

Thank you for your answer, I now know I can manipulate printer preferences, which will help me in the future.

If you are still unable to help me, I will call, thank you :)
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Katrina Wolyniec, Employee

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Hello,

Yes, I would call, it sounds like there is a disconnect somewhere between the programs and an analyst should take a look at it.

Thank you,
Katrina

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