Simplify logging back in to SPS Commerce using different credentials

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  • Idea
  • Updated 5 years ago
  • Not Planned
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I work for a company with multiple login accounts. When I finish invoices for one login, I exit to a screen that has a link that says "Login again." I can't use that, because it will automatically log me in using the credentials I was using before rather than allowing me to select a different login. I have to close the browser session, open a new browsing session, and then login from scratch, so to speak.

I suggest you have two links on that exit screen, one that says "Login again with same credentials" and one that says "Login again with different credentials." By clicking on the latter I would be able to select the credentials I want to use for the next round of invoicing. It would save me a couple of clicks not having to close and restart my browser session.
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Shawn Berry

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Posted 6 years ago

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Lisa Sacquitne, Product Manager

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Hi Shawn, I love this idea - thank you for sharing it within the Support Center! I have notified our WebForms Product Manager of this topic so that it can be considered for future enhancements. Make sure you follow this topic so that you'll be notified of future updates!
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Colin Walker, Alum

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Hi Shawn,

This is a timely idea. I was just in a meeting this morning where we were talking about this very issue. Unfortunately, this is a result of our authentication server working on a session timer. If you log in to WebForms and leave the browser open overnight your session will expire and you'll be asked to login again the next day. The only way to manually close your WebForms session is to close your browser, like you mentioned. The Log Out button doesn't close the session manually, it just takes you out of the logged in portion of the site.

This is a bug. I haven't yet learned how large the fix is, but I have time set up with out authentication guru next week to talk through options. I'll provide updates here once I learn more!

Thanks for sharing your feedback!

Regards,
Colin
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Patti

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At this point, I have four accounts that I manage or oversee. It would be a great benefit if the user would be able to log out completely and use another account without using either another browser or closing the complete SPS account and start a new session. It would also be beneficial so that the user could have multiple accounts open at the same time.

This reply was created from a merged topic originally titled
It would be a benefit if you were able to log out completely so that you are able to go into another account when in WebForms..
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Bryan H

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Hi Patti,

If you are using Internet Explorer, it is possible to open up multiple sessions at once and get logged into multiple WebForms accounts. To do this, click on the File menu, then click "New Session." Then enter your new login information on the new session window.
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Patti

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This is great but then I have to open 4 internet browsers. When I tried to pul the "new" session into my already existing open browser, it fails to do so. So I need to have four instances of Internet Explorer open for all four accounts.
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Colin Walker, Alum

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Hello,

I did have a chance to talk with a technician and learned that a project to fix this will require some major changes to our authentication server. Unfortunately, we will have to save this fix until the point when larger authentication server upgrades are made. I will update this thread when this is done, but I expect a long timeline around this.

Thanks for providing feedback here!

Regards,
Colin

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