SHIPPING LABELS UNABLE TO PRINT...STATES SYSTEM PROBLEM

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  • Updated 2 years ago
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I am trying to print shipping labels from the ASN, it states at the left hand corner...system problem.  What shall I do to correct his issue
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Posted 2 years ago

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Katrina Wolyniec, Employee

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Hello,

Thank you for posting in the Support Center!

In regards to your inquiry, this error typically comes about from 2 potential errors on the ASN.

1. In one of the packs you have created the shipped quantity and quantity per carton are not divisible into a whole number.
2. One of your packs may have not have item information added into it.

These are the two issues that will cause this system problem error. Please take a look through your ASN to see if this is the case. If you still experience issues or need further assistance, I would reach out to our support team at 888-739-3232 option 1,1 to speak to an analyst about your situation specifically.

SPS Commerce Infinite Retail Power

Katrina Wolyniec

Customer Support Analyst II | Fulfillment Support 

P: 1-888-739-3232

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