Shipping Labels are only showing on half the screen and only printing out half the labels

  • 1
  • Problem
  • Updated 5 years ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Old

our warehouse is trying to print out labels from the drafts and only half the screen pulls up and the labels only print on half the page
Photo of Cheryl Rigney Crider

Posted 5 years ago

  • 1
Photo of Ava


  • 1,032 Points 1k badge 2x thumb
Hi Cheryl,

Thank you for posting in the Support Center! Usually printing issue have to do either with margin settings or printing settings. We usually suggest to make sure the printer you are printing the labels off of is the default printer, to check the margins off of Page Setup to ensure for a thermal 4X6 printer that they are as close to 0 as possible, and that the settings in the Printing Preferences is set to 4X6.

However, if you are still having trouble, these types of things are usually best troubleshooted over the phone through a Desktop Share. Feel free to have your warehouse call us at any time at 1-888-739-3232 option 1 and any analyst would be able to help!

Please let me know if I can provide any more information.

This conversation is no longer open for comments or replies.