Shipping Label

  • 1
  • Question
  • Updated 3 years ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Old

Does shipping label not show tracking number at all?
Photo of Christina Liu

Christina Liu

  • 90 Points 75 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Katrina Wolyniec

Katrina Wolyniec, Employee

  • 3,762 Points 3k badge 2x thumb
Hello,

Thank you for posting to the Support Center!

Shipping labels will always display exactly what the retailer has specified they need to display.  Each retailer gives us specifications as to what they would like to see on their Shipping Labels and then we create them to ensure all our suppliers are using labels that are correct.

Usually, the labels will have the tracking number on them.  However, carton labels are also used for tracking inventory so it is possible that the tracking number was not specified as needed on this retailer's labels and they are relying on the carrier's labels to supply the tracking number on the physical carton.

If you are not seeing it on the label and think it should be there, please give us a call at Customer Support and we can take a look at the exact retailer's specifications as well as ensure all the information is being entered into the ASN correctly.

Thank you,

SPS Commerce Infinite Retail Power

 Katrina Wolyniec

Senior Analyst | Fulfillment Support 

P: 1-888-739-3232 Option 1

niservices@spscommerce.com

 

[supportcenter.spscommerce.com]Support Center – Get Help. Give Help. Share Ideas.

This conversation is no longer open for comments or replies.