SHIPPED COMPLETE ON A PARTIAL SHIPMENT

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  • Updated 6 years ago
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On po# 4611507342 I accidentally shipped complete on a partial shipment. I invoiced only qty 2 off of shipment# 2756 on invoice# 2195471RI. I now need to invoice the remaining 8 on a separate invoice. How can I go about doing so?
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Cindy

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Posted 6 years ago

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Stephanie Conley, Alum

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Hi Cindy!

Thanks for the post! I had the opportunity to look into the issue you are experiencing and have given the option to create an invoice off of that shipment back to you. What you'll need to do is refresh (or log back in to) your account, and off of the shipment 2756 you'll have the option to invoice and the correct quantities should be available to you again!

Let me know if this is not successful for you!

Looking forward to hearing from you Cindy, have a wonderful day!
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Cindy

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Hello –

Thank you for looking into this for me. I went into shipment 2756 and I was able to select the invoice option again. However, when I went to the “select PO” tab, and clicked the + sign, the line did not show available.

Cindy
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Cindy

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Hello –

Thank you for looking into this for me. I went into shipment 2756 and I was able to select the invoice option again. However, when I went to the “select PO” tab, and clicked the + sign, the line did not show available.

Cindy
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Cindy

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Hello –

Thank you for looking into this for me. I went into shipment 2756 and I was able to select the invoice option again. However, when I went to the “select PO” tab, and clicked the + sign, the line did not show available.

Cindy
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Stephanie Conley, Alum

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Hi Cindy!

I would suggest searching for that particular PO or shipment, depending on what you're invoicing off of, in the Search by Document ID in the upper left hand corner of your inbox. Then, go off of the next steps arrow to create the invoice. The quantities should now be available for you!

Let me know if you have any further questions!
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Cindy

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This worked! Thank you!!
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Stephanie Conley, Alum

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You're welcome!

Enjoy your week!

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