SHIPMENT 4752

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  • Problem
  • Updated 4 weeks ago
When creating an ASN for PO# 4624008387, I accidentally created an ASN for both items on the order, when really only 1 item shipped. I only invoiced for the correct shipped item, but I'm wondering how the other item (line 1), can be backed out of the ASN since it really did not ship as of yet.
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Cindy

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Posted 4 weeks ago

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Ryan Morrissey, Employee

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Cindy,

Unfortunately, once an EDI document is submitted, it cannot be retrieved. We always recommend alerting the receiving party to the error, and asking whether they would like the document re-submitted.

I hope this helps!

-Ryan