Setting Lookups in Defaults

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I set up lookups for several different items on a Dick's ASN but when I select the Auto Complete option the lookups are not registering.
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  • frusterated

Posted 4 years ago

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Katrina Wolyniec, Employee

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Thank you for posting in the Support Center!

There a few few things that could be going on with this.

First you will want to double check that the look-ups are all set up according to WebForms standards:
Setup Lookups
Lookups allow you to conditionally default a specific field based on a given value in another field. If you click on this button you will see a subsequent screen displaying the folder tree again. Locate the field upon which you would like to base your conditional default off of and then click OK. Now two columns will display. On the left will be a column showing the original value. On the right you can enter the value you wish to have source in if the original value is present.
One example of this use is if you pack a certain item number in certain quantities. You can have the quantity per carton field based on the vendor number. One repetition would be item #1 where you pack 1 each per carton; a second repetition could be item #2 where you pack 2 per carton.

Once that is done:
Check the Activate Defaults box at the bottom of the Defaults window and click Save to utilize defaults.

At this point: the defaults are set up and activated.  From there, we can troubleshoot to see what could be causing an issue.

Try creating an ASN without using auto-complete.  If the defaults load in, try using auto-complete and see if they load in at that point.  If they do not load in before you try auto-complete, they are probably not set up correctly in the defaults fields.  Review them an again and if you can not determine what is incorrect, you will need to give us a call at Customer Support and we can take a look at the defaults.

If it works before auto-complete, but then it does not work when you are auto-completing, there may be something wrong with auto-complete and the functionality of the defaults and that form.  Please give us a call right away so we can gather more information about it and determine what further troubleshooting will need to be done to fix the issue.

Thank you,

SPS Commerce Infinite Retail Power

 Katrina Wolyniec

Senior Analyst | WebForms Fulfillment Support 

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