Session Expires even though we're active

  • 1
  • Problem
  • Updated 2 years ago
Filling out ASN details in webforms, we constantly get a session expiry notice that causes loss of work and time.

It will pop up and we attempt to recover the work by hitting save. This sometimes works, sometimes doesn't.

Major frustration. Can we have this looked at?!
Photo of Jordan


  • 70 Points
  • frustrated

Posted 2 years ago

  • 1
Photo of Jeff Wright

Jeff Wright

  • 852 Points 500 badge 2x thumb
Hey Jordan,

I was checking in with some product specialists here and that session expiration notice will happen due to security reasons every day and is unavoidable. If the problem is persisting and you are getting more than 1 of those a day I recommend signing out each time you leave the page instead of just closing your browser.

And right when you get that warning go ahead and save, and if you have access I recommend using Firefox or Chrome if you are not already on there as that provides improved performance as well.

Thank you

Jeff Wright
Fulfillment Support Analyst

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