Sent an incorrect invoice. Need to re-invoice, but cannot get the option.

  • 3
  • Problem
  • Updated 5 years ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Old

Sent an invoice based off of an ASN, then found out the invoice was incorrect.  Now we need to re-invoice this order, but Next Steps in the ASN already show Invoice as crossed off.  I am not given a Free Form invoice option.  How can I get the ASN reset so that we can resend a corrected invoice?
Photo of Mike Modarelli

Mike Modarelli

  • 566 Points 500 badge 2x thumb

Posted 5 years ago

  • 3
Photo of Paul

Paul, Alum

  • 5,714 Points 5k badge 2x thumb
Hi Mike,

Sorry to hear you are having troubles with that invoice.  Are you able to provide me with the purchase order number?  I'd be happy to take a look at it with you.
Photo of Mike Modarelli

Mike Modarelli

  • 566 Points 500 badge 2x thumb
Thanks, Paul!  I have 2 PO's and there may be more. PO # 02663759, and 02671631.
Photo of Mike Modarelli

Mike Modarelli

  • 566 Points 500 badge 2x thumb
The orders are for Canadian Tire and the ASNs are dated 10/28/2013 and 11/13/2013 respectively.  Sorry, I forgot to mention that in the original post. 

Photo of Paul

Paul, Alum

  • 5,714 Points 5k badge 2x thumb
Hi Mike,

I will get to work on getting these opened for you. Shouldn't be long.
Photo of Mike Modarelli

Mike Modarelli

  • 566 Points 500 badge 2x thumb
When I re-invoice, can I use the original invoice number or do I need to modify the invoice number to make it unique?
Photo of Paul

Paul, Alum

  • 5,714 Points 5k badge 2x thumb
Hi Mike,

I was able to open up the invoices for you again.  I believe if you use the same invoice number it will error in CTC's system.  I would recommend adding an 'A' at the end to make it unique, but still allow you to use the original number
ex: 12345  turns into 12345A.  I would also recommend reaching out to your buyer at CTC to let them know you will be re-sending these as the other invoices have definitely processed into their system.  Please let me know if you have any other questions or issues with these.

If you come across more that need to be opened up, feel free to reply to this post and I'll get those opened for you.
Photo of Mike Modarelli

Mike Modarelli

  • 566 Points 500 badge 2x thumb
Hi Paul,

We found a few more orders: 02683578, 02703986, 02718403, and 02712477

Thanks,
Mike
Photo of Paul

Paul, Alum

  • 5,714 Points 5k badge 2x thumb
Hi Mike,

Working on these now.  I will post back here shortly when I have those ready for you.
Photo of Paul

Paul, Alum

  • 5,714 Points 5k badge 2x thumb
Hi Mike,

These ones should also be reset for you.  Let me know if you have any issues with them or if you find others.  Have a great afternoon!
Photo of Mike Modarelli

Mike Modarelli

  • 566 Points 500 badge 2x thumb
Hi Paul,
We found more that need reset.
02763929, 02762138, 02765546, 02756825, and 02756823.
Thank you so much for your assistance with these.
Mike
Photo of Paul

Paul, Alum

  • 5,714 Points 5k badge 2x thumb
Hi Mike,

Those ones should be all reset and ready to go.  Let me know if you have any trouble with them.  Glad I can help!

This conversation is no longer open for comments or replies.