sent invoice rejected

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  • Updated 2 years ago
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Invoice shows as rejected but not sure why.  I have previously sent invoices to this customer. Please advise.
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pam

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Posted 2 years ago

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Ryan, Employee

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Pam,

Thank you for contacting the Support Center. We need to know additional information to proceed. Namely, we need to know which invoice or order you are working off of, and the trading partner you are working with would be appreciated as well. Please either let us know some additional information so that we can investigate or if you would rather you can contact our Support Team at 888-739-3232 to talk through you specific issue.

Ryan Decker
Customer Support Analyst 1
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pam

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The ID inv# is 448405 for Walmart USA
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Ryan, Employee

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Pam,

Looks like with one was caught in a slight system issue this morning. I have re-transmitted this invoice for you and it appears to have sent successfully.

Ryan Decker
Customer Support Analyst 1
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pam

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Great. Thanks. I'll keep an eye on it.

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