segment element error

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  • Problem
  • Updated 7 months ago
I am trying to process several billing/invoices (43 to be exact) for orders and received back the following:

SEGMENT ELEMENT ERROR
INVOICE NUMBER PO NUMBER ID POS - REF DATA COMMENTS
00413035 2850396074 TXI 002 - 782 0313561050000 GST SHOULD BE GT= 0% AND LT= 5% PROD

I am a bit confused on what is being asked with GST SHOULD BE GT= 0% AND LT= 5% PROD

HELP!
Thank you Zena
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Zena

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Posted 7 months ago

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Ryan Morrissey, Employee

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Zena,

Please contact our Support Team via one of the below channels; they will be able to help you resolve this error with some additional information.

-Email: support@spscommerce.com
-Phone: 1-888-739-3232 option 1
-Messenger: Use the blue Chat icon in your Fulfillment account to connect with a live agent.

-Ryan