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  • Question
  • Updated 2 months ago
I am trying to search for a document based on the Customers Purchase order.  I enter the PO into the search box with the type of search set to "contains".  Nothing comes up.  If I enter a part number into the search box, all the documents with that part number are retrieved.  Is the search box limited to searching specific fields in the document?  I'm looking for PO 90I8141 for my customer Nexteer, and all of the order numbers are effective.  As an example, Order# 20190716-001 can't be found by searching for the customer PO number contained in the document.
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mike hlad

  • 70 Points

Posted 2 months ago

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Adam Lund, Employee

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Hi Mike,

I logged into your account and was also not able to locate PO 90I8141. I noticed that this PO does not seem to follow the same naming criteria as the others. I would recommend reaching out to Nexteer and having them confirm the PO number since it does not follow the typical naming convention.

However, I was able to search for PO 20190716-001 within Fulfillment and it located by the search. 

Thank you for using Support Center!

Adam Lund 
SPS Commerce Infinite Retail Power