Routing requests not showing in Ad Hoc Reporting

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  • Updated 1 year ago
Routing requests not showing in Ad Hoc Reporting and not being received by Amazon.  We had two routing requests that were transmitted on 9/29/17 that aren't showing up in reporting for that day and Amazon's Vendor Central website is not showing them either.  Document ID 8543 and 8544 for PO numbers 8FMJS5EX and 2Y9DNQMA.  There are no errors indicating their was anything wrong with the files or transmission.  Can you confirm if these files were received by SPS Commerce and if so what the problem might be with processing them?

This is an urgent matter as we receive chargebacks from Amazon for not shipping on time.

Thanks
Shawn
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Shawn Wiltse

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Posted 1 year ago

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