Reset Password

  • 1
  • Problem
  • Updated 2 years ago
Archived and Closed

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I am a first time user and need to set up my login info. I was given a username but no password. When I select "forgot my password", it says "There are no security questions yet on file for this username. Did you complete your security profile?". All there is is a back button with no way to set up my profile. How do I proceed?
Photo of Jerry B

Jerry B

  • 70 Points

Posted 2 years ago

  • 1
Photo of Allie Lawler

Allie Lawler, Employee

  • 2,910 Points 2k badge 2x thumb
Hello Jerry,

The administrator on your WebForms account will be able to get this set up for you. If they'd like assistance, please contact our support team at (888) 739-3232, Option 1, Option 1, as all posts in the support center are public, and we will need to give password information privately!

Thank you,
Allie Lawler
Customer Support Analyst I
Photo of Mayra Elizondo

Mayra Elizondo

  • 60 Points

hi Allie, im having some problems to log in, i tried to called to that phone number but i cant reach anyone, please help via mail, thanks


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Allie Lawler, Employee

  • 2,910 Points 2k badge 2x thumb
Hello Mayra,

This support center is for general product questions, but does not open a support case. The best option will be to speak with a phone agent. There may be wait times as we are experiencing higher-than-normal phone volumes, but phone will really be the best option to reach us. If you are outside the US, you will need to dial +1 before 888 739 3232, option 1, option 1. We also have a chat option here in the support center to reach our support team. On the home page, you can select "Contact Us" and "Chat" on the blue menu on the right side of the screen.

Thank you,
Allie Lawler
Customer Support Analyst I

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