Resending an ASN

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  • Updated 2 years ago
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Hello,

We shipped an order yesterday from our warehouse in Canada and I was under the assumption that the order shipped complete. However, after I sent the ASN, our team in Canada told me that 2 items didn't ship, which means I need to send an accurate ASN. The items were going to Nordstrom and Nordstrom told me to submit a corrected ASN with the same ASN number so it will overlay the existing information in their system. However, I don't believe I can change the number of an ASN. Is this possible? The ASN number was 170 and the PO of that shipment was 22094246.

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Robert

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Posted 2 years ago

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Allie Lawler, Employee

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Hello Robert,

Thank you for posting in the Support Center!

You were correct in reaching out to Nordstrom first for the issue, as they are the best resource for knowing how to correctly re-send.

You are correct in that usually, we cannot alter the number of a shipment, as that is automatically populated. I am sending you an email for how to rectify this specific problem.

It's also worth noting that when you remove items from your ASN, your label numbers may change, depending on how your ASN is structured. I will include some more specific information about that issue for your document as well in my email.

Happy Holidays,
Allie Lawler
Customer Support Analyst I
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Robert

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Great. Thanks for your help. I appreciate it.

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