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An ASN was receive by Toys R Us with information that needs to be corrected in one field. I see that we cannot put an ASN back in drafts and correct and resend. Why is that? The ASN cannot be sent until the carrier picks up because there is info needed from the trailer to input in the ASN.
If there are any corrections to be made, with your WebForms, we would have to recreate the ASN which would create new carton label#s. These would now not match what is going to be received by the customer.
Most customers ask the vendors to correct and resend documents with errors. How can your system not have the ability to do that, or am I missing something? We have our own EDI system in place that we also use and that has the ability to resend an EDI document. You need that function if it is not there I assume it is not as I see many questions going back years asking how to correct and resend documents.
We need to recreate the ASN with the exact same carton #s. Please let me know if that is possible.