Resend ASN with the same label numbers

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  • Updated 3 years ago
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I had to recreate and resend an ASN as it was rejected due to error the first time.  The shipment has already arrived at HBC so I can't relabel it.  The option to "Use Own Label Numbers" is greyed out on the ASN.  How do I select this option? PO is 56678090507, ASN ID 06
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Nicola Wright

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Posted 3 years ago

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Katrina Wolyniec

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Thank you for posting in the Support Center!

I logged into your account and I see that you have 3 ASNs created off that PO.  One is from may 31st, ASN 02.  Then there are two sent ones: 05 and 06.

To use your own labels, the option that allows you to input the label number information into the ASN instead of having the ASN create the numbers, you must click on that option when you are creating the ASN.  At that point, when you change from the Header tab to the Order Tab, you will have activated the fields that you can enter the label numbers in.

With this order, if you are trying to do that for 06, that ASN is sent and you will not be able to enter in those numbers because, as with any sent document, once it is transmitted, we can not change it anymore.

If you are trying to create a new ASN from the PO and then use your own label numbers in that document and can not because that is greyed out and crossed off in next steps, the best practice is to call the Support Team and they can reset the PO and allow you to create a new ASN with the label numbers you enter into it.

Thank you,

SPS Commerce Infinite Retail Power


Katrina Wolyniec

Customer Support Analyst II | Fulfillment Support 

P: 1-888-739-3232


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