Why aren't my related documents available right away?

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  • Updated 5 years ago
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Why is the PO Acknowledgement not available in Related Documents after an order has been issued? It has been taking at least 2 days before any Related Documents are available to submit. Thanks for any response - I'd like to get it resolved as it is very inconvenient to have to keep checking the website each day.
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Kathy Burnett

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Posted 5 years ago

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Hannah, Alum

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Good afternoon, Kathy! If I am understanding your question correctly, I believe you are referring to documents accessible from the PO's Next Steps. If you find that after acknowledging the PO they are still crossed off, that probably means your browser is not updating the webpage properly. There are two steps you can run through to resolve this issue:

Clearing Temporary Internet Files

Setting Versions of Stored Pages

If after running through the steps outlined in these videos you still find that documents are not available to you, please let me know and we can troubleshoot further.

Thanks and have a great day!

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