Rejected Invoices - Invalid Tax Reg Number

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I keep getting rejected invoices due to Invalid Tax Reg Number. I have repeatedly checked our tax number and it is entered correctly. How can I correct this?
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Anne Croley

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  • very frustrated

Posted 5 years ago

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Fred, Customer Operations Analyst

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Hi Anne,

Thanks for your post! In order to correct this I would make sure that the following things were all included in your invoice:

-Make sure that you are sending the correct tax number that is registered with CRA. It sounds like you may have already done this, but thought I should include this if other people experience the same problem.

-Allowances or charges appeared at both item detail and summary, with the correct option chosen from the dropdown menus

-Your tax registration number was included on the Header tab of the invoice

-Make sure you are sending the tax registration number in the correct format:
---If sending GST/HST, it must only consist of your company’s numeric GST/HST number followed by RT then followed by four digit numeric ID as advised by CRA
---If sending QST/PST, it must only contain of your company’s numeric QST/PST number followed by TQ then followed by four digit numeric ID as advised by CRA

If you included all of these and are still getting rejection notifications. Please let me know and I can take a a further look with you. Thank you!
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margo

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I have the same problem. I often get rejected invoices when they contain taxable items

I have entered our GST number like this

135290037RT

What do you mean by 4 digit ID?

our QST number is
1015559443TQ0001

Should there be a "0001" after the "RT" in the GST number?
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Fred, Customer Operations Analyst

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Hi Margo,

Sorry to hear you are running into the same issue!  In Loblaw's invoice specifications they mention:

The format for the tax business registration number differs by tax type. The formatting for each tax type should be as below: Federal Taxes • GST/HST: 15 characters. Must only consist of your company’s numeric GST/HST number followed by RT then followed by four digit numeric ID as advised by CRA.

Usually the four digit ID will be 0001.  Unfortunately, we cannot confirm which code should be used for each vendor as we do not have access to the CRA's information.  You can try adding that code to the end of your GST number if you run into any Invalid Tax Registration Number text messages.  If this still gets bounced back, you can contact CRA to confirm which code should be entered.  I hope this helps!

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