Rejected EDI invoices due to duplicates

  • 1
  • Problem
  • Updated 3 years ago
  • In Progress
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Old

I have received an email from Sobeys advising that I have rejected EDI invoices. They have referenced a iDoc number as well as an error number. How am I able to search for these in SPS? I cannot find any duplicates. Thank you!
Photo of Simone

Simone

  • 280 Points 250 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Jordan

Jordan, Software Engineer

  • 7,480 Points 5k badge 2x thumb
Hi Simone,

Thank you for posting!  Do you mind forwarding the email directly to niservices@spscommerce.com, and put "Attention: Jordan" in the subject line?  I should be able to decipher the message and further help.  Unless confidential, I will follow-up via this thread.

Thanks!

Jordan
Photo of Jordan

Jordan, Software Engineer

  • 7,480 Points 5k badge 2x thumb
Simone,

Thank you for your email. The Invoice in error is Invoice 14017, sent yesterday. I only show it being sent one time. I will continue to search through our datacenter to see if it was duplicated at any point, and will follow-up upon completion.

Thank you for your patience!

Jordan
(Edited)
Photo of Jordan

Jordan, Software Engineer

  • 7,480 Points 5k badge 2x thumb
Simone,

Just a final follow-up: it appears your trading partner received the Invoice twice.  It was not duplicated within your WebForms account and I did not find it duplicated prior to leaving our system.  In any event, no further action is needed on your end.

Best,

Jordan

This conversation is no longer open for comments or replies.