Re-transmit ASN

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Cabela's reached out saying ASN# 52 has not been received on their end.  The ASN was submitted on Friday.  No errors were shown and from my end, it looks like the submission was successful, but the document is un-read.   I also just noticed there was a change request, which I accepted.  Will this allow them to see the ASN? Is there a way to re-send the information?

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Katie

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Posted 3 years ago

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Max, Alum

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Hello Katie-

Thank you for posting to the Support Center!

I apologize for the delay in response as our Support Center had some issues yesterday. However, I have looked into this ASN and see that it is currently shown as successfully sent and acknowledged by your trading partner. Have you heard anything back differently from them?

They should have received the ASN before accepting the Change request as accepting that and sending the ASN are unrelated for that instance. If they still have not received the ASN then we would be more than happy to resend that for you. Just let me know what you would like us to do or what Cabela's has said regarding this Order.

I hope this helps and have a great day!

Best Regards,

SPS Commerce Infinite Retail Power


Max Corrigan
Analyst, Fulfillment Support

P: 1-888-739-3232
niservices@spscommerce.com

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