Re-submitting invoices

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  • Updated 3 years ago
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Hello,We need to re-submit 6 invoices that were missed from being paid by our customer.
31913351
38901126
38901122
38901124
38901125
38901123
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darex acctsrec

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Posted 4 years ago

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Kelsey Hrdlicka

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Good Morning,

If you want to resend the same Invoices please follow the steps below:

- locate the Invoices in your sent box
- place a check mark in the far left box in the status column
- go to the 'select and action' menu at the bottom of the screen
- choose the option to 'requeue'

You can requeue more than one invoice at a time. Please not this sends the exact same Invoice, if you are looking to change anything you will want to recreate the Invoices.

Thank you for your post!
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Julia

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I tried to requeue, and I received a No Action Taken.  What should I do next?

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Jordan, Software Engineer

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Hi Julia,

Thank you for posting!  Are the documents in bold in your sent folder?  If so, you are unable to requeue from your sent folder.  Feel free to provide me with the document identifier(s) and I can gladly do so manually on my side.

Thanks,

Jordan
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Jordan, Software Engineer

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Looks like I may have been too slow on this one - I see Zan gave you a hand.  Let me know if there is anything else I can do!

Jordan
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Jean

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Hello,
I'm also trying to resend invoices that a customer has not yet paid.  I successfully re-queued the invoice, but in the next steps section, I can only click on related documents. What is the next step to actually resend the invoice?
Thank you,
Jean
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Kelsey Hrdlicka

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Hi there,

When you 'requeued' the document from the select an action menu, that resent the invoice.

Thank you,

Kelsey
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kwok Cheong

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hello there,

how do you recreate an invoice?
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Jordan, Software Engineer

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Hi Kwok,

I will be following up on your question in this post.  Stay tuned!

Jordan

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