QuickBooks: Why haven't my orders loaded?

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If your document(s) did not successfully import into the adaptor, please check the 'error log' or 'run report' to view the error log. An example of an item error can be found below.

Fetching PO12345678
Inserting sales order into QuickBooks
txn failed.
Detail= There is an invalid reference to QuickBooks Item '1234' in the SalesOrder line.
QuickBooks error message: Invalid argument. The specified record does not exist in the list;

This type of error is usually a result of a missing cross reference in our system.  To learn how to update this, please click here.

If you are unable to determine the root cause of the error, please contact our File Integrated Services team.
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Posted 5 years ago

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