PS Customer Support Ticket #0823603885

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  • Question
  • Updated 5 years ago
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I would like to trace the refund deposit in 2008.
It is already settled ?

Here below is the last email content.

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Dear Alexandra,

We received invoice as attached.
However, our account department prefer to paid net amount which deduct deposit refund.
Please send the bill for deposit refund.

Thank you and best regards

Sanyei Corp HK Ltd
EDP Dept. Flora Lee



customersupport@spscommerce.com wrote:

Good Afternoon Flora,

Our accounting department has received and processed you cancellation form.
A confirmation email was sent out on 7/9 to confirm the cancellation and to
notify you that your stop billing date is 7/31/08. In regards to receiving
your deposit refund,  this will be sent out once all outstanding invoices
have been accounted for. Please let us know if you have any additional
questions or concerns. Thank you for contacting Customer Support and have a
nice day.

Best Regards,

Alexandra English

888-739-3232
SPS Commerce - The EDI Outsourcing Experts
customersupport@spscommerce.com


SPS Case #:  0816341670

 

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Flora

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Posted 5 years ago

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Paul, Alum

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Good Morning Flora,

I will work with our finance team to see if we can get this record for you.  What type of information are you looking for in regards to this?
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Flora

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Our accounting deptartment said we paid security deposit US$150 when set up EDI-Web Form to SPS in 2007.  After cancellation,  we did not received refund US$150 in 2008.
Please help to check and follow up if it is still pending.
(Edited)
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Paul, Alum

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Good Morning Flora,

I've reached out to you via email this morning in regards to this request.  Please feel free to follow up with me there.

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