How do I unarchive WebForms documents?

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  • Updated 5 years ago
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Is there a way to bring back a PO that was archived to the inbox? The ASN was completed but i still need to invoice the PO.
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Itzel Villalba

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Posted 6 years ago

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Sarah

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Hi Itzel,

Thank you for posting your question! You can bring a Purchase Order back to your inbox by searching for Archived documents and unarchiving the PO in question. Please follow the below steps to do this.

  • Click on the Search button in the upper right corner

  • Choose Archive from the Status drop down menu

  • Either enter a specific date range, or choose all if you are unsure of the date

  • If you are looking for a specific Purchase Order, enter the number in the ID field





Once the Purchase Order is displayed, place a check mark in the Status Column and choose Unarchive from the Select an Action drop down menu. This will move the document back to your inbox! Please let us know if you are having any trouble with these steps.
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Amber

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This reply was created from a merged topic originally titled
how do i retreave a webform document that i archived?.
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Sarah

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Hi Amber! I have merged your question into this topic as I believe it can answer your question. Please let us know if you need additional assistance.
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Helmut

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I am missing order #2555492 in my inbox. Please unarchve. (Did a search to no avail)

This reply was created from a merged topic originally titled
How do I unarchive documents?.
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Lisa Sacquitne, Product Manager

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Hi Helmut, Please review the details above and let us know if you need any further assistance. Thank you!
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Helmut

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I f you had read my question, you would have noticed that I ALREADY tried to unarchive. The problem is that the PO #2555492 does not show up. I therefore asked YOU to unarchive it
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Karen Manasco

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There is no need to be rude. Lisa did read your question, and also replied, referring you to the step-by-step instructions posted by Sarah.
Thank you both, Sarah and Lisa.
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Lisa Sacquitne, Product Manager

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Hello again Helmut! In reviewing your account, I was able to locate the Purchase Order in question using the steps below. Please review these steps as it is necessary for the status of the document to be selected in order for it to show up in the search results.


  1. Enter the ID number of the Archived document you are looking to unarchive

  2. Choose the Document type of Order from the Document list

  3. Select the Status of Archived from the Status list

  4. Click on Search

  5. Place a check mark in the 'Status' column of the search results and choose "Unarchive" from the Select an Action menu.




Please let me know once you've tried each of these steps. If you are still experiencing issues, we'd be happy to reach out by phone to walk you though these steps!
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SFM Four

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I am having a bit of a problem with this. I found the PO (184191D) and I've tried several times to unarchive it, but it won't show up in my inbox so I can re-do to ASN for it. No matter what I do or how many times I do it it just won't show up in the inbox. Can you help?
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Paul, Alum

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Similar Issue, different resolution Please reference the new topic here: I am unable to un-archive my order

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