Problems exporting/formatting EDI code

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I am having trouble formatting/exporting EDI code from Sears Canada in SPS to Sears's QR9.1 label printing sortware. Any help in the right direction would be great.
https://wfds.hosted-commerce.net/wfds/document?docId=481780193
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Ryan

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Posted 3 years ago

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Katrina Wolyniec, Employee

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Hello,

Thank you for reaching out at the support center!  I may need more information to help with this specific issue, but I will start with some basic troubleshooting steps you can go through to ensure it's functioning properly.

1. Here is a brief video describing the download process: Select an Action Video

2.  If that is not helping, here is another resource to consider from the WebForms User Guide:

Download Document
You can download documents from the document view or the folder view.
NOTE: To download documents in a consolidated file, use the select an action menu in the folder view.
Downloading converts the online view of the document into a CSV file that can be viewed in Microsoft Excel or uploaded to in-house applications.
Download in the Document View
1. While a document is open, click on the Download Document icon
in the upper-right corner of the window.
2. The File Download window displays listing the document that you clicked for download.
3. Click Open to open the file immediately without specifying a folder location. Click Save to save the file to a specified folder.
NOTE: The download prompt will vary by browser.
Download in Folder View
You may also download documents from the Inbox, Sent, or Search views. Use this option to download consolidated documents.
1. Select the document(s) to download from the Inbox, Sent, or Search views.
2. Click the Select an Action menu and click Download Documents. Learn more about the Select an Action menu in this training video.
3. The Document Action Results window will appear with the documents available to download. The documents are listed by type. Documents of the same type may be downloaded as a consolidated document.
4. Click the download document
button to download the CSV file(s). To download the consolidated document, click the download document
button next to Consolidated Document Download.

3. If this is not helping the process as well, we will need to look at your specific issue and computer to troubleshoot from there.  Please give us a call at Customer Support at 1-888-739-3232 and we can help troubleshoot the issue.

Thank you,
Katrina
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Ryan

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I'm guessing I need the Sears EDI 864 data.  The instructions for the label printing software indicates “automatically reformat Sears EDI transactions...no additional front end software required”

As of now I get the data via “text message”, is there somewhere else I should be retrieving the data to import? Below is the error I’m receiving.

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Ryan

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I've emailed Jeff some time ago and have not heard anything back...
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Jordan, Software Engineer

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I will send him another reminder as well as email you with his direct phone number.  While it is always best if your Implementation Analyst is able to respond immediately, the goal is within 24 hours.  Again, I will get his phone number to you so that all bases are covered here.

Thanks,

Jordan
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Ryan

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Thank you everyone for your help. We are printing labels!
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Jordan, Software Engineer

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Glad to hear you are in business!  Again - apologies for the confusion there.  Please let us know if there is anything else we can do to help!

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