Problem with Ace EDI'd Invoices

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  • Updated 2 years ago
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I just found out that none of the invoices I've tried to submit to Ace Hardware haven't gone through since the beginning of September and we haven't received payment for about that long. Is this something I am doing wrong or are the not getting sent to Ace? Thank you
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Barreto MFG

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Posted 2 years ago

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Allie Lawler, Employee

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Hello Barreto Team,

Thank you for posting in the Support Center!

In your WebForms sent folder, documents will either appear bolded or regular-text. If a document is bolded, that means that we did not receive a confirmation from your trading partner. If a document appears in regular text, that means we received confirmation from your buyer that they received your document. I'm not seeing any issues with your Invoices to Ace Hardware, and I show that they did send us a confirmation receipt for them. 

If you have the Ad Hoc Reporting tool in your WebForms account (accessible by going to the "Reporting" tab and then "Ad Hoc Reporting"), you can access the data for these acknowledgements and provide them to Ace Hardware as proof they received your Invoices.

Please feel free to contact our support team directly with any questions at (888) 739-3232, Option 1, Option 1.

Thank you,
Allie Lawler
Customer Support Analyst I
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Barreto MFG

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Thank you Allie! I don't see that we have the Ad Hoc Reporting tool, but thank you so much for that info!

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