Problem requeueing Invoice.

  • 1
  • Problem
  • Updated 4 years ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Old

I am attempting to resend an invoice (665842)

I select the invoice and select requeue from actions, every time it returns with a (No Action) status and the invoice in not sent.  

Is there something I am missing here?  

I believe I have done this exact same process with no problems before.  
Photo of Support At Eastman Outdoors

Posted 4 years ago

  • 1
Photo of Kelsey Hrdlicka

Kelsey Hrdlicka

  • 860 Points 500 badge 2x thumb
Good morning!

Thank you for your post. When an invoice is bold in your WebForms account you will be unable to resend it and will always get the 'no action' result. Since this Invoice was originally sent from your integrated account, that is why its bold. However, I would be happy to resend it for you if you would like me to!

Thank you,

Kelsey
Yes Kelsey, 

I would like you to resend this.  So anytime it is bolded we need to contact you folks to resend?  

Harry 
Photo of Kelsey Hrdlicka

Kelsey Hrdlicka

  • 860 Points 500 badge 2x thumb
Hi Harry!

So when you send an invoice from your Integrated account it will always be bold in your WebForms account. So are you wanting to resend the Invoice because it's bold or because it showed up on a report?

Thank you,

Kelsey
The customer has not received it this invoice and requested that it be resent.  

Harry 
Photo of Kelsey Hrdlicka

Kelsey Hrdlicka

  • 860 Points 500 badge 2x thumb
The invoice has been resent!
Please let me know if there is anything else you need.
Have a great day!

Kelsey
Thank You Kelsey.  

I would like to understand this process a bit more, why is it I cannot requeue these invoices?  

It causes a delay and additional work if we must go through support each time one of these comes up.  Is there another way we should be handling this process?  

Harry 
Photo of Kelsey Hrdlicka

Kelsey Hrdlicka

  • 860 Points 500 badge 2x thumb
Hi there!

If you are sending the invoices from your backend system you should be able to resend them from your backend system (pending the limits). However you are correct that if you are trying to resend from WebForms and they are bold, SPS Commerce will need to resend them for you.

I would recommend taking a look to see if you can resend!

Please let me know if you have any other questions!

Kelsey

This conversation is no longer open for comments or replies.