Printing 4 x 6 Bar Code Labels

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We have one user who has been printing our 4 x 6 bar code labels.  She recently started transferring some of her responsibilities to a new girl.  When the new girl, or anyone else in the company, tries to print the 4 x 6 labels, everything prints except the actual bar code.  I have updated and checked as many settings as I can and do not see anything different between the two users or their computers.  Any help would be greatly appreciated.
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Nick Collins

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Posted 4 years ago

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Jared Ramirez

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I'm having the same problem, the last code is not printing.
(Edited)
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Paul, Alum

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Hi Jared,

Sorry to hear you are having problems printing labels.  My first thought is that this could be related to the bottom margin.  Are you able to verify that it is set to 0" (or really close to 0")?  That can cause the bottom to get cut off.  Margins can be checked both on the actual printer settings (via Devices and Printers > Printing Properties) and can be checked in the WebForms Java print window.

If that doesn't do the trick, I would verify that your label settings on the printer and WebForms are set to paper size 4 * 6.  Based on your photo, it looks like that is the default for your printer, but I would verify this just in case.  In WebForms, you can check this via 'Preferences' on the left-hand side.  You can also adjust this in the java print window.

The last thing you could try is setting the label printer to be the default printer on that computer.  What this does is helps the java window out by pulling in the default margins setup for that printer, rather than for a different printer.  Sometimes this can resolve the issue as well.  Please let me know if you are still having issues after trying those steps.
(Edited)
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Jared Ramirez

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Paul, great support
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Gabba Goods

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Hello,
We are having a similar issue, Please see attached image of our barcode...
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Jordan, Software Engineer

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Hi Gabba,

Looks like an issue with margins as the numeric code on the barcode should be below.  Have you attempted the troubleshooting steps that Paul listed above?  Marking the printer as default after all margins are correct can be very helpful as your browser may pull margins from the default printer, regardless of which printer is selected for the specific job. 

Jordan
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Dave Purscell

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We've been having a similar problem.  We quickly identified that the problem was related to margins. What we haven't yet solved is why the margins won't save.  We have a 4.5" bottom margin - which leaves just 1.5" of print at the top of the label.  If we set the bottom margin to 0", it prints normally.  But the next time you print a label, the bottom margin is back to 4.5". 

This suddenly started about 6 weeks ago. Prior to that it was working fine.

Based on other posts I will try:

- Setting the default printer

- Trying to save margins... again

- Printing directly


 Any suggestions?


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Dave Purscell

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Understand the problem.  Setting the default printer to the label printer works -- AS A WORK AROUND.   It isn't a viable long term solution, since most people have other documents to print which really shouldn't go to a label printer.

Here is what happens.  If you have the default set to the label printer, it loads the Java print applet with the correct media (4 x 6) and margin settings.  If you have the default set to a letter size printer instead, it loads the Java print applet with the media set to Letter and a margin set for the Letter sized paper (roughly a 5" bottom margin).  If you switch printers on the General tab, the Java print applet will reload the media to (4 x 6) but will not reload the margin settings.  You now have a 4 x 6 label with a roughly 5" bottom margin -- perfect for a letter size page, but lousy for a shipping label.

Obviously a flaw in the Java print applet (in that it doesn't reload the margins for the newly selected printer).  Pretty big weakness.

If the user is planning to print a large number of labels, they can and should switch their default printer. If they are printing one or two labels, that's a waste of time for an obvious bug.

Where are those margins stored?
Are they stored locally on my computer or downloaded with WebForms?

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Jordan, Software Engineer

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Dave,

Thank you for your thorough post!  I would say that setting the printer as the default printer is your best first course of action.  What this does is ensures settings are being drawn from your specific label printer, as opposed to any other printer that may be set as default. 

If you have tried that without success, I have one more question for you.  Are you changing the margins within the print-window, or directly from your printer preferences/properties?

I look forward to hearing back from you and hope we can resolve this and smooth out the process for you!

Jordan
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Dave Purscell

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It works fine when you take the time to change default printers. That is a fine solution for someone who does nothing else but print labels all the time (or an occasional "other document").  Great for a shipping desk.  But it's a royal pain in the arse for someone who has other tasks to do.  When the bulk of their job involves printing other types of documents (packing slips, invoices, etc), having to switch default printers just so that the program doesn't blow a gasket over not being able to read the margins is quite onerous.  Especially when the Java print app is already switching the media correctly.

BTW...  I will say that when I saw what was happening, my natural curiosity kicked in and I tried to check the Java.  Kudos to you guys for locking down the Java well enough that I couldn't easily see it.  On a well constructed site, I should NOT be able to see it.  Well done.

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