printing sscc labels on a thermal printer

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When i print thermal labels they keep reverting back to A4 format even though we set them up for 4x6".
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Nicole Lamond

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Posted 4 years ago

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Johnny, Employee

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Hey Nicole, 

Thanks for your post--nice to see you on the Support Center. Sorry to hear that you're having trouble with your labels. Usually printing issues have to do with either browser settings or printer settings.

I've included a few tips for print-troubleshooting below. Let me know if you are still experiencing problems. It would be helpful to know which browser you are working from and if you are trying to print your labels to a printer or print to PDF.

1. Make sure that the printer you are printing to is set as the Default printer on your computer. You may do so by going to the Start menu on your computer->Devices and Printer->and right click on the printer you are using and set it to "default."

2. Ensure that the Preferences in WebForms are set to Legal size by going to "Preferences" on the left hand side of WebForms and setting the "Label Paper Size" to "Legal." (Be sure to click 'Save' after updating!')

If you are still experiencing problems, it might be best to troubleshoot over the phone. You can certainly call us 24/7 at 888-739-3232 Option 1 then 1 for WebForms Fulfillment.

Thanks!
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Lisa Fowler Clark

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I'm having a problem with the zebra thermal 4x6 printer not printing ALL of the labels. And, why does she set it to legal, if her label size is 4x6?

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