PO Change - No Documents Found with Identifiers Matching Change

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  • Updated 2 years ago
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We received 14 PO change documents from Bed Bath & Beyond Canada.  When we try to accept them, we receive this error message for each:

"No document could be found with identifiers matching this change."

We're able to see the original POs when clicking on the related documents associated with these PO change documents.


The document numbers are:

CA5L7HE
CA5M8MQ
CA5P3UL
CA6R9RW
CA6Q7HD
CA5B5AV
CA5L5GC
CA5H5EQ
CA5H5AB
CA6Q3SC
CA5K6VR
CA6Q7QK
CA5P3KQ
CA5D8JX


Any help you can provide is appreciated.

Regards,

Shawn



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Shawn Mills

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Posted 2 years ago

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Allie Lawler, Employee

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Hello Shawn,

We are aware of a change made in our system for Bed Bath and Beyond Canada's PO Change forms that has caused an issue with being able to accept changes, and our development teams are currently working on fixing this issue. I have opened case 03055598 for you with our support team, and I will make sure that we reach out to your once our team is able to resolve the issue.

Thank you,
Allie Lawler
Customer Support Analyst I 

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