PLEASE PROVIDE REASON FOR CHARGE BACK

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Hi. Bernard Cap Co. would like to find out the reason for Charge Back # CN125972 on your PO # 1512908, our Invoice # 38270. Thank you.
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Freddy Cruz

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Posted 3 years ago

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Katrina Wolyniec, Employee

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Hello,

Thank you for posting in the Support Center!

Unfortunately, the chargbacks will be between you and the trading partner.  We ensure that the data exchange is happening and that the agreed upon syntax checks are being preformed, but we do not have insight into why a chargback would be giving.

I would advise reaching out to the trading partner and asking for clarification on it with them.  If you find that you need some assistance with data tracking or have questions about being in compliance with EDI specifications, we would be happy to assist with that to avoid any future issues.

Thank you,

SPS Commerce Infinite Retail Power

 

Katrina Wolyniec

Senior Analyst | Fulfillment Support 

P: 1-888-739-3232

niservices@spscommerce.com

 

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Freddy Cruz

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I will contact the Trading Partner as per your advise. Thank you, Katrina!

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