Petco - Advance Ship Notice - I can't fill in "Carrier Tracking #" field

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  • Updated 2 years ago
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I'm trying to complete an ASN for Petco and am required to include the SCAC and Carrier tracking number (we were fined for non-compliance for not including this previously). The SCAC I have no problem with, I've filled that in under "Carriers code" but for the Tracking number, there is a field there but I cannot click on it or enter any data.

A prompt response on this would be greatly appreciated, I need to get the ASN for the first order sent tomorrow.

Thank you!
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Samantha Wildfong

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Posted 2 years ago

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Allie Lawler, Employee

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Hello Samantha,

Unfortunately I was not able to pull your company information from your email address.
It may be easier to help take a look at this issue with our support team so that we can get logged into your account with you to see what's happening. Are you able to call in to our support agents? We can be reached at (888) 739-3232, Option 1, Option 1.

Our phone agents are available 24/7 so whenever is convenient for you is convenient for us!

Thank you,
Allie Lawler
Customer Support Analyst I

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