password reset

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  • Updated 2 years ago
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Hi, I spoke with someone earlier today about not receiving the email for password update as was told that it is a block within the firewall on our side. I need to get the following information to continue, what is the email address that the update comes from? also, what was the date and time that the reset came? Thank you!
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Tina Shipley

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Posted 2 years ago

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Allie Lawler, Employee

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Hi Tina!

These emails will come from no-reply@spscommerce.com. For the timestamp, it will send as soon as you click the "Submit" button. Please feel free to use the "Forgot Password" link again to get a clean copy of the email sent to you!

Thank you,
Allie Lawler
Customer Support Analyst I

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