PARTIAL SHIPMENT

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  • Updated 3 years ago
  • Not a Problem
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There was a partial shipment on PO# 4616599683 where I accidentally created an advanced ship notice for all 4 under shipment 3756... however only billed for 3 of them off of that. The last 1 shipped, and I'm trying to bill for the remaining 1, but the system will not give me the option to. How do I enter the invoice for the remaining 1?  

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Cindy

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Posted 3 years ago

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Ryan, Employee

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Cindy,

Thank you for contacting the Support Center! To answer your question, there is actually still the option to invoice off of the PO itself. I would create an invoice from there, and just make sure you are invoicing for the remaining amount of the order that has not been invoiced already.

Ryan Decker
Analyst- WebForms Fulfillment Support
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Cindy

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When I try invoicing from there, as you mentioned it keeps giving me some error message and will not let me move forward. Error message reads : (Item) needs minimum (1) Repetitions

How do I get past this?

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Cindy

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I have not received a response to my question above in 4 weeks. Please respond asap, as I need to get this now past due bill entered online.

thanks

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Ryan, Employee

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Cindy,

Please search for your PO in your account. You will want to use the newest order (1/25) that was generated from the PO Change that you accepted. Off of that document, access the next steps arrow and select invoice. Once your form loads, enter your invoice number on the header tab making sure it is an unique one. After this has been done, move to the select PO tab along the top. On this page you will have to click the second plus sign from the top. This will add your item. Make sure to change your quantity invoiced number from 4 to 1. Next, got to the summary tab to ensure the invoice total is correct. When you click check it should say check successful. If not, you can click directly on the error to highlight the spot on the form where the error is present.

The error you were receiving seems to show that either you had not added any items into the Invoice, or you clicked the plus on the allowance/charge information on the summary tab and then did not add any information.

Ryan Decker
Analyst- WebForms Fulfillment Support
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Cindy

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That worked, thank you.

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