Item Numbers not appearing on documents

  • 1
  • Problem
  • Updated 6 years ago
  • Solved
  • (Edited)
Archived and Closed

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Hi...

our only trading partner, macys.com, placed orders with our company this year through SPS Commerce. When the PO's arrived, our item #'s did not come through...only the UPC #. I had to look up every UPC # to get the cross referenced item number that we need to enter the orders.

Drew told me it was a macys.com issue, macys.com tells me they are submitting the PO's with both the UPC and the item #.

Somewhere/somehow, the PO's with our item #'s are not getting to us.

Can I have someone devote some time to get this fixed before 2014?

I don't know if it's how the info is being read, or if it goes back to how they enter our items into their EDI catalog but would love to get it resolved.


Thank you,

Debra Norstad
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Debra

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Posted 6 years ago

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Kayla Johnson, Alum

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Hello Debra,



Thank you for posting in our Support Center! I took a look at
the raw EDI that is being sent to us from Macys.com and it appears that
they are not sending the item #'s on the purchase orders. I will go
ahead and contact Macys.com on your behalf and copy you on the e-mail. I
will also follow up with you offline to ensure we find a resolution to
this issue.

Please let me know if you have any additional questions or need additional clarification.

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