Our trading partner, Marines, is claiming they aren't receiving our EDI invoices.

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  • Updated 1 year ago
We have a list of about 50 open invoices, dating back to March 2017 that Marines is claiming they didn't receive via EDI.  I've checked a few and see that they were transmitted according to Ad Hoc Reporting with no errors.  We do everything through file integration and haven't received any error messages regarding these invoices.  I've included a few document identifiers below for your reference.  Could there be some reason they aren't receiving these invoices that I'm not able to see?

545841
557587
564748
565205

Thanks
Shawn
Pavilion Gift Co.
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Shawn Wiltse

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Posted 1 year ago

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Jeff Wright

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Hey Shawn,

Looking at those invoices I do not see any sort of issues with them either and I see it is making it to MCX's FTP folder. As far as this issue goes, are all invoices since March not being received by MCX? Or has there been successful dataflow but its just these 50 that have an issue?

Thanks

Jeff Wright
Fulfillment Support Analyst
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Shawn Wiltse

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Jeff,

Thanks for the quick follow up.  I was given a list of overdue invoices from our credit department, but I believe MCX is claiming they haven't received any EDI invoices from us since March.  I will follow up with MCX to see if there is anything they can see on their end that might be erroring out since you confirmed that they are receiving them in their FTP folder.

Thanks
Shawn