Orders now missing in SPS

  • 1
  • Problem
  • Updated 3 years ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 4412428

I am trying to invoice three Target orders but they are now missing from SPS. I cannot find them anywhere other than the copy I originally printed. My company is Love Grown Foods, LLC.

Thank you,
Simone
Photo of Simone

Simone

  • 280 Points 250 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Allison Kincaid

Allison Kincaid

  • 720 Points 500 badge 2x thumb
Hi Simone!

If you were able to access the POs in Webforms before you will be able to again! They just might not be at the top of the list of documents in your Webforms account.

I would advise checking out this "Advanced Search" training video.

If you still can't find the POs after watching the video and using the Advanced Search function in Webforms, please reply to the post with the PO numbers that you are having trouble with. I will need the full PO number including any leading 0's or hypens!

I hope this helps!

Allison
Photo of Simone

Simone

  • 280 Points 250 badge 2x thumb
Hi Allison,
Thank you for your reply. I have done all kinds of searches but still cannot find them. The POs are:
0231-8426319-3806
0231-8426319-0555
0231-8426319-0554
Photo of Allison Kincaid

Allison Kincaid

  • 720 Points 500 badge 2x thumb
Hello Simone,

It looks like the POs you are referring to have been Archived in the Webforms account by a user at Love Grown.  In order to located the POs you will need to follow these steps:

1. Enter the PO in the "Search by document ID" field and click the magnifying glass, or "enter" on your keyboard.
3. Select the option "Archived" from the "Status" drop-down menu.

I am able to access the POs in your Webforms account using the steps above.

I hope this helps!

Allison
Photo of Simone

Simone

  • 280 Points 250 badge 2x thumb
Thank you, I can now see them!

This conversation is no longer open for comments or replies.