Opened ticket 01875704 at 10:46AM PST

  • 1
  • Problem
  • Updated 5 years ago
  • Solved
Archived and Closed

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Opened ticket 01875704 at 10:46AM PST....when can we expect a call back? Tried calling the support number, but had to leave a message. Please review and respond.
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robert sammuli

  • 70 Points

Posted 5 years ago

  • 1
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Hi Robert,

Thank you for posting!  It looks like this case was sent to our Retail Fulfillment Support team. They have a service level agreement of 24 business hours for a response time, so someone will be looking into this by tomorrow morning.

As well, I apologize that the number you tried wasn't working. We did just change
our phone menu options, so the line you will want to call is 1-888-739-3232 option 1 for EDI Fulfillment then Option 4. Please let us know if you are experiencing problems with that number. We do recommend for a fast solution to call us since we have analysts available 24/7.
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Katelyn McDonald

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Hi Robert!

My name is Katie McDonald and I am on the Retail Fulfillment Support team. I will work on this case now and follow up via email as soon as it is complete.

Thank you,

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